Terms & Conditions for Shoppers
Our simple terms are here to help and inform you, please take a moment to review them.
We are still open, but in line with government advice, we are taking extra measures to support our team & customer’s health and well being.
The majority of our team are now working at home to ensure we can continue to meet our customer needs. The few staff that remain on site are committed to ensuring orders are delivered to our customers on time and safely.
Our distribution team are following strict hygiene practices to protect themselves and our customers, whilst our couriers are operating to a “contact free” delivery process, where customers will not be asked to sign for their deliveries.
Deliveries may take a little longer during these times.
We continue to monitor the status of the outbreak.
Thank you for supporting us during these difficult times, keep safe and take care.
Making a purchase could not be easier. Just browse our store, and click on the “add to basket” button for any items that you wish to buy, and they will be placed into your shopping basket. You will then be able to modify the order quantities.
After you have finished your selection, click the “Checkout” button for payment options. If you get stuck, please call us on 01460 57405 for help. Don't forget you can always place your order by phone if you prefer.
We aim to pack & dispatch your order within 24 hours of receipt and for the items to arrive with UK mainland customers within 2-4 working days subject to stock availability. During busy periods we will endeavour to inform you if there are any delays. Please note a signature may be required on delivery.
UK Next Day Delivery
This option costs £10.95 and is available on orders placed Monday to Friday no later than12 midday from receipt of payment. A signature is required on delivery.
Selecting Next Day delivery after this time will mean your package will be dispatched the following day for delivery the next working day.
Please be aware that weekend deliveries are not possible with our Next Day service, therefore if selected on a Friday your package will be delivered on Monday (or the next working day in the case of a bank holiday).
international delivery (including the Channel Islands)
International deliveries on average take between 3-8 days to arrive, but some shipments can take up to 2 weeks and possibly longer depending on their end destination. We are therefore unable to guarantee a specific arrival/delivery date for overseas deliveries.
If you order Products from our Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.
You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
All gifts sent through our International delivery services are insured for loss or damage in transit, unfortunately carriage costs are not, so if for whatever reason the goods are not accepted by the recipient, not collected when/where required or returned to sender then these costs are entirely at your own risk.
We are not responsible for the reliability or otherwise of overseas postal/courier services.
All transactions are made in British Pounds Sterling and the exchange rate is calculated by the payment card provider at time of transaction. Please note that some banks may charge you an additional fee for certain transactions (for example, international transactions).
Please note that any refunds to overseas orders will be done in British Pounds Sterling for the exact amount charged by us in Pounds Sterling.
Buy the Sea cannot be held responsible for any variations in exchange rates and consequent loss of currency as a result of any such changes. We strongly recommend our customers to consider this before placing and confirming any overseas orders.
When parcels travel by air we are charged not only for the weight of the parcel but also for the amount of space the parcel takes up. In order to charge correctly for the weight and size of an item, carriers have developed an international volume to weight calculation. For parcels in excess of 25 kilos we may contact you for additional delivery charges.
Please contact us firstname.lastname@example.org if you want to check timing or costs of delivery; we'll be very happy to help.
If an item you have ordered should become unexpectedly out of stock, we will back order the item for you. You will always be emailed with the option to cancel your order if you would rather not wait, particularly if the item was selected for a special occasion. Our delivery charge applies only once to an order. If any items become out of stock there will be no additional fee for posting them on at a later date.
Once payment has been confirmed, we are unable to cancel an order. If you are unhappy with the goods once they have been received, please follow the returns procedure above.
We take your security very seriously at Buy the Sea, and have therefore implemented online payments through Worldpay and PayPal, both industry leaders with a strong reputation regarding security. Each automatically encrypts your confidential information in transit from your computer to theirs, using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
This means store pages are uploaded to a secure area of a web server that is heavily guarded both physically and electronically, to control access. When customers are submitting data over an SSL connection (shown by the golden padlock or golden key appearing in the browser window), nobody else on the Internet will be able to read what they are typing in. This prevents the interception of credit card numbers as they are entered. So secure that even we don't see your card details!
As regards computer viruses, our computer system is protected by the very latest anti-virus software, which is automatically updated every four hours. The system is further protected by a firewall, so you can be sure that you are in safe hands!
Buy the Sea is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement.
Information we may collect
We may collect the following information:
Name and payment details
Contact information including email address
Demographic information such as postcode, preferences and interests
If you contact us, we may keep a record of that correspondence
What we do with the information we gather
We require this information to understand your needs, provide you with a better service and in particular for the following reasons:
To process your order and obtain payment
Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting if you have agreed to us using the email address which you provided.
Disclosure of your information
We will not release your name, address, email address or any other information about our customers to any outside party.
We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals on a normal basis, unless the business know as Buy the Sea is sold and acquired by a third party, in which case the data held about its customers would be one of its transferred assets.
We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of Buy the Sea, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
You may choose to restrict the collection or use of your personal information in the following ways:
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us or by simply clicking unsubscribe on the email itself.
The website may, from time to time, contain links to and from the websites of our partner advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. If you would like a copy of any information held on you please write to us.
What are cookies?
Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses this website. The cookies are essential to the effective operation of our website and to enable you to shop with us online.
The main purposes for which cookies are used is for technical purposes essential to effective operation of our website particularly in relation to on-line transactions. They are also used to collect information about how visitors use our site. We use the information collected by Google Analytics to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors, where they have come from and the pages they visited.
If you only disable 3rd party cookies you will not be prevented from making purchases from our site. If you disable all cookies you will be unable to complete a purchase from this site
Please check back frequently to see any updates or changes to our policy.
By purchasing and/or redeeming a gift voucher you will be deemed to have read and understood these terms and conditions and agree to be bound by them in respect of gift vouchers.
Gift vouchers can only be sent during our normal working hours whether sent by post or email.
Vouchers must be redeemed within one year of the date of dispatch by us and will expire after such date.
When used, the value of the voucher will be deduct from the total value of the goods purchased. This excludes post & packing charges which will be applicable at the normal rate.
If the goods purchased total is less than the value of the gift voucher, a new gift voucher will be issued with the balance and will come with an expiry date based on the original voucher date purchased.
If the goods purchased exceed the amount of the gift voucher, the balance must be paid by credit or debit card when the gift voucher is redeemed.
Our gift vouchers can only be redeemed at www.buythesea.co.uk or over the telephone on 01460 57405 and used towards the purchase of items currently featured on our site (subject to availability).
One or more gift vouchers can be redeemed against a single order.
Each voucher has a unique code that can only be used once.
Gift vouchers cannot be used to purchase other gift vouchers.
We shall not be responsible if a gift voucher is lost, stolen, damaged, impaired, corrupted, destroyed, deleted or used without permission.
A gift voucher may be cancelled and refunded to the purchaser, provided that the purchaser cancels such gift voucher within seven (7) working days of purchase of the gift voucher.
Gift vouchers cannot be redeemed for cash and are not transferable or assignable.
environmental statement - shells
This is to confirm that the seashells and shell products supplied at Buy the Sea are all collected from a naturally sustainable resource and are either a by-product of local food gathering, or naturally available, such as flotsam brought in by the tide.
Many shells will have acquired certain marks and imperfections during their lifetime and these should be considered perfectly normal.
They are gathered and exported with the permission of the local fisheries authorities and (when required) with certification from CITIES (Convention on International Trade in Endangered Species).
We sell no endangered species and we continue to make every effort to monitor relevant data through trade information and conservation societies in order to ensure this continues to be the case.
Every effort has been taken to ensure description, photographic reproduction and specifications of products are correct at time of going to press. However, due to the hand finished nature of some items, slight variations may occur between actual goods and those pictured; uniformity cannot be guaranteed. We reserve the right to change the specification of products without prior notice.
The title of goods passes to the customer at the time of payment. Until such time
Buy the Sea shall retains full legal and equitable title to the goods.
Buy the Sea, under no circumstances, accepts liability for losses special to the particular circumstances of the customer, indirect or consequential losses or loss of profit, damage to property or wasted expenditure.
All contents and information on this site including without limitation text, graphic and images, are the property of Buy the Sea or respective owners and are protected by United Kingdom & International Copyright Laws.